With over 85 years of customer service excellence behind us, we feel confident you will be comfortable with your purchase. However, if the need arises you may return your unworn shoes within 30 days for a refund, or you may exchange them for a different size.
Bring your items and your Order Summary to a Naturalizer company-owned store (does not include independently-owned stores). For store listings, call 1-800-727-3036 or visit our Store Locator. Returns without a valid Order Summary will receive store credit only.
You have 30 days from the date of purchase to complete a return. If you need to make a return, please follow these steps:
Did you receive a gift from Naturalizer.ca and need to return it? Please follow the instructions above to return your order.
Remember, worn items are not returnable and shipping charges are not refundable. We stand behind the quality of our products and if you feel your shoes have a manufacturing defect, or if you have any questions concerning your order, please feel free to e-mail us by
or call our toll-free customer service number at 1-800-727-3036.
Most refund and exchange requests are processed within 2 to 3 weeks after receiving the returned merchandise.