Returns and Exchanges

With over 75 years of customer service excellence behind us, we feel confident you will be comfortable with your purchase. However, if the need arises you may return your unworn shoes within 60 days for a refund, or you may exchange them for a different size.

returns to store

Bring your items and your Order Summary to a Naturalizer company-owned store (does not include outlet stores or independently-owned stores). For store listings, call 1-800-727-3036 or visit our Store Locator. Returns without a valid Order Summary will receive store credit only.

mail them

You have 60 days from the date of purchase to complete a return. If you need to make a return, please follow these steps:

  1. Click here for a printable version of the return shipping label and return form.
  2. Re-package your order and place the completed return form inside the box.
  3. On the return shipping label, write your order number, if known. (An order number helps speed up your transaction. If you check out with an account, your order number is available in the My Account section of Naturalizer.ca.) Affix the return shipping label to the outside of the box. Return shipping costs are the customer’s responsibility. We cannot accept C.O.D. packages. Shipping charges will not be refunded. We recommend that you insure your return or send it in a traceable method. Naturalizer.ca is not responsible for returns until they are received in our warehouse.
  4. Return your package through the carrier of your choice. Please note: Customers are responsible for the safe return of merchandise. Worn shoes are not returnable.

Did you receive a gift from Naturalizer.ca and need to return it? Please follow the instructions above to return your order.

Remember, worn items are not returnable and shipping charges are not refundable. We stand behind the quality of our products and if you feel your shoes have a manufacturing defect, or if you have any questions concerning your order, please feel free to e-mail us by clicking here or call our toll-free customer service number at 1-800-727-3036.

refund process & timeframe

Most refund and exchange requests are processed within 2 to 3 weeks after receiving the returned merchandise.

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