Returns and Exchanges

With over 85 years of excellence behind us, we feel confident you will be comfortable with your purchase. However, if the need arises you may return your unworn shoes within 90 days. Exchanges are available in-store only. Purchases being mailed back to the warehouse will only receive a refund for the returned merchandise.

Returns to store

Bring your items and your Order Summary to a Naturalizer company-owned store (does not include independently-owned stores). For store listings, call 1-800-727-3036 or visit our Store Locator. Returns without a valid Order Summary will receive store credit only.

Flat rate returns by mail

You have 90 days from the date of purchase to complete a return. If you need to make a return, please follow these steps:

  1. Click here to get your return label and packing slip.
  2. Re-package your order and place the completed return form inside the box.
  3. Affix the return shipping label to the outside of the box.
  4. Upon receipt of your return, we’ll deduct a return processing fee of $8.00 from your return order refund.

We stand behind the quality of our products and if you feel your shoes have a manufacturing defect, or if you have any questions concerning your order, please feel free to e-mail us by clicking here or call our toll-free customer service number at 1-800-727-3036.

Refund process & timeframe

Most refund and exchange requests are processed within 2 to 3 weeks after receiving the returned merchandise.